Help Center

Buynav.com is an online store for marine electronics. You can buy products directly from our website - no more time wasted emailing / calling / faxing to place an order!

To get started, simply search for a product using our powerful search engine (you can search using any phrase e.g. part numbers, manufacturer brands, product types etc):

You can also browse through our products by product type or manufacturer:

When you have found a product you want, you can place an order

When you have found a product you want, select the quantity and click 'ADD TO CART':

When you have added all your products, click on the 'CART' button:

Check that the products and quantities are correct, then click the 'CHECKOUT' button:

On the next page, fill in your contact and shipping information (Remember to add your mobile number if you want to receive SMS delivery updates). Then click 'Continue to shipping method':

Choose your preferred shipping method and click 'Continue to payment method': 

Select your payment method and add your billing address. Then select 'Complete order':

CONGRATS! You've made an order on Buynav.com. You will receive an email confirmation shortly after:

Create an account on Buynav.com to enjoy volume discounts and free same day Singapore delivery! To create an account, click on 'Create an Account':

Fill in the required information and click 'Create Account'. If you are a corporate customer, ensure that you have entered your company's legal name and company registration code. Corporate customers should sign up using their company email address. 

When you click on 'Create Account', you may see a message regarding email verification:

Go to your email inbox (be sure to check your Junk folder!) and open the email from Buynav.com. Click on 'Activate your account':

To update your account, click on 'My Account' on the top of the screen:

Then click on 'Edit':

Once you have updated the necessary information, click on 'Update Account':

All confirmed orders will receive an order confirmation email. If you have placed an order and have not received an order confirmation email after 30 minutes, please contact us.

To view the details of your order history, click on 'My Account':

You will be able to see your order history, including the Payment and Fulfillment status of your orders:

You can also check on your order status or view your order details (e.g. date of fulfillment, product, quantity, price, address etc).

To view more details regarding each order, you can click on the order number on your 'My Account' page:

You will then be able to see further details regarding the order (e.g. date of fulfillment, product SKU, quantity, price etc):

To check on the status of your orders, click on 'My Account':

Find the order you want to track and click on 'Track your order' to see the order status:

If your order is confirmed and being processed, you will see the following message:

If your order has been dispatched (i.e. delivery has been organised) or if your order is ready for self-collection, you will see the following message:

For deliveries, you can track your shipment by clicking the tracking number.

Orders should be ready for self collection within 1 working day of an order being placed and paid for. An email will be sent to you when your order is ready to be collected.

We do not accept changes once an order has been made. You can contact us to cancel your order if your order has not been processed.

If your order has already been processed, you will need to follow our returns procedure to return the order.

We do not accept order cancellations once an order has been processed. You can contact us to cancel your order if your order has not been processed.

If your order has already been processed, you will need to follow our returns procedure to return the order.

We sell various products from Victron Energy. 

Some products (e.g. Victron Energy Skylla-TG Charger 24/50 and Victron Energy Blue Power IP65 Charger with DC Connector 12V 10A) can be ordered online for same day delivery. 

For other products, please contact us to place an order, specifying the product code and model which you would like to order. We will get back to you shortly after to confirm the order and provide an estimated delivery date.

If you would like to purchase an item which is currently out of stock, please contact us to place an order, specifying the product code and quantity which you would like to order. We will get back to you shortly after to confirm the order and provide an estimated delivery date.

For Singapore, we currently have 3 delivery options available. 

For international deliveries, please click here. 

Our working days are Monday - Friday, excluding Singapore public holidays, Christmas eve and New Year's eve. Note that both orders AND payments must be made before the order cut off time.

Standard Delivery (Singapore)

Delivery within 1-3 working days. Most orders will be delivered within 1 working day. You can find out the exact delivery time here. This option is currently free for registered users.  

Urgent Delivery (Singapore)

Delivery within 1 working day. Select this option if you require your order to be delivered at a specific time. This option is chargeable based on order weight / volumetric weight. 

Self Collection (Singapore)

Please allow 1 working day for us to prepare your order! Orders can be collected from the Buynav.com office Monday - Friday, 9.00am - 5.30pm (SGT):

Allied eParts Pte. Ltd.
33 Ubi Avenue 3
#04-05 Vertex Tower B
Singapore 408868

Buynav.com is managed by Allied eParts

We deliver worldwide! For deliveries outside of Singapore, you will be presented with 2 different FedEx delivery choices when checking out. These will vary by delivery time and price. Simply select the most preferable option. Note that certain international deliveries require special assistance.

For international deliveries, payment must be made before the shipment is dispatched. For payment via bank transfer, please add 2-3 working days to the delivery time for us to receive the payment before dispatching the delivery. All payments made via Credit Card and PayPal will be dispatched on the same working day.

Note: Taxes and Duties are NOT included in the delivery fees. These will have to be paid by you once the order has reached the destination country. The selected courier will contact you to collect the payment.

The delivery fees provided exclude delivery insurance. If you would like to add delivery insurance to your order, please contact us

For Singapore deliveries, if you need an order delivered at a specific time, select the 'Urgent Delivery' option at checkout. Please allow at least 3 working hours between placing your order and your requested delivery time slot. All orders must be placed before 12pm for same day delivery.

Add details of your preferred delivery time slot to the 'Delivery Notes' box on the Cart page:

We deliver worldwide! If you have any issues placing an order for delivery, please contact us. 

For international deliveries, certain products require additional documentation (e.g. lithium batteries) or special delivery (e.g. oversized products). Please contact us to place orders 

Please note that we are unable to deliver to pass or permit-controlled locations.

For deliveries, we provide tracking for your orders. No more wasting time calling and asking about the whereabouts of your delivery!

To track your deliveries, click on 'My Account':

Find the order you want to track and click on 'Track your order' to see the order status:

If your order has been dispatched (i.e. delivery has been organised), you will see the following message. Note: delivery tracking is only available for orders which have been dispatched:

You can track your shipment by clicking the tracking number provided:

We will provide a printed order invoice detailing the following information:

1. Products
2. Quantity
3. Price
4. Tax (if applicable)
5. Bill to and Ship to address
6. Our company name
7. Our company registration number

We will also email the invoice to the account email.

For international deliveries, certain products require additional documentation (e.g. lithium batteries) or special delivery (e.g. oversized products). Please contact us so that we can organise the delivery for you. 

Products which require special assistance with international delivery will have the below message on the product page:

Most of our products have a delivery lead time of 1 working day. 

However, certain products require special programming or additional back-end work, which may increase the delivery time by 1-2 working days.

Product delivery lead times are always available on the product page. Please refer to it before placing orders.

If you would like to return your purchase for any reason within 30 days of the date of fulfillment, we will refund you for the returned products in line with our terms and conditions:

1. Returned products must be received by Buynav.com within 30 days of the date of fulfillment (as stated on the order details page)
   
2. Return request forms must be received by Buynav.com within 20 days of the order date 
3. Products must be returned to Buynav.com's office in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale
   
4. The customer must have completed a Returns Form for the order and received email approval from Buynav.com
   
5. The customer must follow all specific instructions provided regarding the return of the products
   
6. The customer must include the order invoice and returns approval email with the package being returned
   
7. The full cost of returning the product to Buynav.com's office is paid for by the customer
   
8. All refunds will exclude the original cost of shipping
   
9. If volume discounts were applied to the order, and the order no longer meets the requirements for volume discounts after the return is processed, the difference in pricing will be deducted from the customer refund
10. Buynav.com accepts no responsibility for any loss of or damage to products in transit from the customer to Buynav.com
    
11. Buynav.com will not accept returns for non-stocking indent products. These are products which are not held in inventory by Buynav.com and are ordered from the manufacturer at the request of the customer. Such items require email correspondence with Buynav.com and cannot be bought directly via the website. Customers will be informed if their purchased product is ineligible for returns.
    

If the customer returns products not in accordance with the above (for example, after the period for returns has expired or in an unfit state), Buynav.com may refuse to accept the return and return the products to the customer at the customer's expense.

We are happy to refund you for returned products for any reason within 30 days of the date of fulfillment in line with our refund policy. Please ensure you have read our refund terms and conditions before requesting a refund. Kindly note that all returns request forms must be filled in within 20 days of the order date.

Hover your mouse over 'My Account' and click 'Request a Return':

Fill in your Order Number (this can be found on your Order History page) and Email. Then click 'Find Your Order':

Select the quantity of the items you would like to return:

Select the reason for the return and provide additional notes. Click 'Next':

Select 'Refund to original payment method' and click 'Next':

Choose the method which you will be using to return the products to Buynav.com. Click 'Submit':

You will receive an email confirming your returns request. We will then review your returns request within 2 working days in line with our returns policy. If the request is approved, we will send you a Returns Request Approval email with instructions for returning the items. Please do not return any items before receiving this approval email.

Once we have received your items, we will check the condition of the returned products. Note that all products must be returned in their original condition and packaging. 

If the refund is approved, we will send you an email confirmation and issue a refund via your original payment method within 10 working days.

Products purchased directly on Buynav.com are covered under a manufacturer's warranty during the specified warranty period. Warranty periods vary by product.

The following products are not covered under any warranty: VIC-GELBATT12/220

The warranty period can be found in the 'Warranty Terms' section at the bottom of each product page and is effective from the order confirmation date:

Buynav.com will replace products which are found to be materially defective by the product manufacturer and are covered under the manufacturer warranty period, subject to the following terms and conditions:

1. All products covered under warranty must meet the terms and conditions of warranty as set out by the original manufacturer.
2. These warranties do not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of Buynav.com
3. The product manufacturer must provide confirmation that the returned product is materially defective whilst under the manufacturer warranty period specified on Buynav.com
4. The product must be covered by the manufacturer warranty period specified on Buynav.com
5. Customers must return the products to be claimed under warranty to Buynav.com's offices at the customer's own cost
6. The customer must have completed a service report and received email approval from Buynav.com before sending a product to be claimed under warranty to Buynav.com's office. Note: Email approval from Buynav.com only applies to sending a product to be claimed under warranty to Buynav.com's offices. Final product warranty claims must be approved by the product manufacturer
7. Product replacements will be sent to the customer when a new replacement or repaired product is received by Buynav.com from the manufacturer 

If the customer claims a product under warranty not in accordance with the above, Buynav.com may refuse to accept the product and return the product to the customer at the customer's expense.

If the product is not found to be materially defective by the product manufacturer, Buynav.com will return the product to the customer at the customer's expense.

Before making a warranty claim, please ensure that:

1. The product is covered under the manufacturer warranty period specified on Buynav.com
2. You have read and complied with the product warranty terms and conditions
   

To make a claim for a product under warranty, please send an email to sales@buynav.com with:

1. Order ID
2. Product SKU
3. Summary of the product defect 

We will get in touch with the next steps including how to generate a service report.

We currently have 4 methods of payment available to all customers. Note that for delivery timings, both the order and payment (+ proof of payment) must be completed before the cut off times.

Credit / Debit Card

You can pay for orders by Credit or Debit card. Simply add your card number, cardholder name, card expiry date and CVV at checkout. Payment will be taken immediately.

PayPal

Select 'PayPal' at checkout and you will be redirected to log into your PayPal account or 'Checkout as Guest'. Select the card you would like to pay with and checkout. Payment will be taken immediately.

Bank Transfer

You can pay for orders via Bank Transfer. Please send the full payment to:

Name: Allied eParts Pte Ltd
Account: 501-885818-001
Bank: Overseas-Chinese Banking Corp Ltd
Swift Code: OCBCSGSG
Transaction reference: Please include your Order ID #

A screenshot of the payment confirmation page must be emailed to sales@buynav.com with the order ID # in the subject. We do not accept screenshots of SMS notifications.

Orders will not be processed until payment has been verified. Orders will be cancelled within 1 hour if no payment has been made or the screenshot is not sent. For international orders, please add 2-3 working days to the delivery time for us to receive the payment before dispatching the delivery.

PayNow (Singapore only)

This payment method is only applicable to orders from Singapore.

You can pay for orders via PayNow. Please send the full payment to:

UEN: 199704775Z
Entity Name: Allied eParts Pte. Ltd.
Transaction reference: Please include your Order ID #

As with bank transfers, a screenshot of the payment confirmation page must be emailed to sales@buynav.com with the order ID # in the subject. We do not accept screenshots of SMS notifications.

Orders will not be processed until payment has been verified. Orders will be cancelled within 1 hour if no payment has been made or the screenshot is not sent.

Credit accounts will be considered for businesses based in Singapore which have placed a reasonable number of completed orders with Buynav.com and have a strong financial trading history. 

Credit approval and terms are subject to status and satisfactory credit checks. Outstanding credit amounts can be settled by bank transfer.

To apply, ensure that you have the following information to hand for the application:

1. Company Legal Name
2. Company Registration Number
3. Company GST Number
4. Latest Annual Audited Company Financials
5. Contact details for the Finance / Accounts Payable team (Email + Phone No.)
6. Company Billing Address
7. Email address of the Buynav.com accounts which the credit terms will be applied to
8. Company Bank Name, Country and Account Number
9. TWO Credit References (including Company Name, Contact Name and Contact Email)
   We will only reach out to these credit references to get details about the company's past track record with credit

Next, log in to your account. Hover over 'My Account' and click 'Credit Accounts Application' and complete the application form:

We will carry out the necessary credit checks and will send an email with the outcome of the application. Purchases can be made via Credit Card, PayPal, Bank Transfer and PayNow in the interim.

Net 30 payments are available for pre-approved net 30 credit customers only. To apply, please refer to this guide.

Before making any purchases with your credit account, please ensure that you have the Purchase Order (PO) number and copy of PO ready. If the PO is not available yet, you can print and scan a copy of your order confirmation email with your company stamp and signature.

Note that we will not be able to process your order without the PO. For delivery timings, both the order and PO must be submitted before the order cut-off time.

To make purchases with your credit account, simply add products to your cart and checkout as per usual. When you reach the 'payment methods' page, please select 'Net 30 Customers Only - Credit Checkout':

Once the order is placed, please upload a copy of your official PO here or send a copy to sales@buynav.com

Buynav.com has the most competitive pricing in the industry. We guarantee that we will provide the best prices for all products sold on Buynav.com. If you buy a product on Buynav.com, and find a better price with a competitor based in Singapore within 48 hours, we’ll credit you the difference!

For full details, please visit our Best Price Guarantee page.

All product prices shown on our website exclude taxes and delivery fees.

All orders delivered to or self-collected in Singapore are subject to Goods and Services Tax (GST) of 7% of the total order value (including shipping fees).

No Taxes are included for international deliveries.

We will send an email with the order invoice to the account email once the order has been processed. It will include the following information:

1. Products
2. Quantity
3. Price
4. Tax (if applicable)
5. Bill to and Ship to address
6. Our company name
7. Our company registration number

All of our products are original and authentic and sourced from the original manufacturer. 

We are Master and Authorised distributors for many of our products and have won numerous awards from manufacturers as a result of our strong distribution sales. 

We have been in operation for over 20 years and are proud of our reputation as a trusted provider of high quality, premium marine components. If you have any concerns or questions, please do not hesitate to contact us.

We are Master distributors and Authorised distributors for many of our products, purchasing directly from the original manufacturer.

Where we are not, we procure products directly from other authorised distributors.

With over 20 years of industry experience, we have very strong technical product knowledge. If you have any questions regarding our products, please contact us at we'll be able to assist you.

All products sold on Buynav.com have a product code. This code can be found near the bottom of each product page, just above the Warranty Terms section.

If you are interested in leveraging our large, diverse customer base, please drop us an email at sales@buynav.com and we'll get in touch.

Expiry dates are only provided for certain relevant products and components (e.g. Batteries).

Where relevant, expiry dates can be found in the 'Warranty Terms' section at the bottom of the product page and is effective from the order confirmation date. The number of years represents the minimum number of years until expiry from the order confirmation date:

Buynav.com is an online store for the marine electronics industry. We enable customers to buy online directly from our website with just a few clicks! Customers no longer have to waste time requesting for quotations and ordering via fax, call and email. Simply create an account and start purchasing!

Buynav.com is the online distribution arm of  Allied eParts Pte. Ltd., a market-leading marine electronics distributor with over 20 years of experience in the industry.

There are 3 methods you can use to contact us:

1. Live chat: Click the blue icon at the bottom right hand side of your screen
2. Email: Send us an email at sales@buynav.com 
3. Call: +65 6593 7974

Buynav.com is the online store and distribution channel for Allied eParts Pte. Ltd. 

Allied eParts (previously Alphatron Asia) is a market-leading marine electronics distributor, with a focus on components and portable equipment. The company has over 20 years of experience in the industry, and has grown rapidly over that time.